Help and FAQ

Frequently Asked Questions

If payments are made automatically, does that mean FACTS or Visitation Academy has direct access to my account?
No. This is a common misconception about automatic payments. No one other than you and your financial institution has access to your account.

How can I be assured these transactions are secure?
When you consider that bank research shows as many as 10 people handle a check from the time it is written until the funds are deducted from your account, ACH transactions are far more secure than writing checks. With electronic payments, the transactions pass electronically through the banking system.

May I set up a separate checking or savings account for making automatic payments?
Many people choose to establish an account separate from their primary checking or savings account for their automatic payments.

What if I want to discuss changing the payment date or payment amount?
You must contact Visitation Academy to change a payment date or amount. The school will then need to notify FACTS if any such changes are to be made. All changes must be received by FACTS at least 2 business days prior to the automatic payment date in order to affect the upcoming payment.

What if my payment date falls on a weekend or holiday?
If the payment date falls on a weekend or holiday, the payment will be attempted the following business day.

When will the funds be withdrawn from my bank account?
Although FACTS specifies the date each payment will occur, it is your financial institution that determines the time of day the payment is debited from your account. FACTS recommends you check with your financial institution to determine how far in advance the funds should be deposited into your account to ensure the automatic payment clears.

Need Additional Assistance?

To speak with a FACTS representative, please call (866) 441-4637. Lines are open Monday through Thursday from 7:30 a.m. to 7 p.m. CST, and Friday from 7:30 a.m. to 5 p.m. CST.